Monday, May 18, 2009

Preventing No-Pays

No-pays and late-pays are the worst things a company has to deal with. Help prevent them by telling new customers that your drivers are not allowed to deliver water to any account that is more than 30 days late. Remind people not to put the water bill to the side and forget it. Make yourself available to call accounts that are getting behind. Sometimes all an account needs is to hear from the person who originally set them up. When you call, be concerned that they might get their water cut off. You wouldn't want that to happen, so prevent it.

This passage was taken from Norland's "Success Guide to The Bottled Water Business". To order your own copy, go to today!